Technical support, general inquiries, and feedback
Press (review codes etc)
Business inquiries (for Has-Been Heroes publishing, contact GameTrust)
Studio visits, field trips, excursions and other events
Please allow some time for replies. Also please note that due to the huge amount of outsourcing offers, we do not have time to reply to each and every one. If we need outsourcing, we’ll be in touch.
YouTube channels/Twitch streamers, etc. – please make sure we can verify your email address somewhere on the pages. We get a lot of scam requests and will not reply to them.
If you want to work for us, please see our Jobs page.
Please read through our Privacy Policy before contacting us.
POSTAL ADDRESS
Frozenbyte, Inc.
Krogiuksentie 17
00340 Helsinki
Finland
GAME IDEAS OR PROPOSALS
Please do not send us your game ideas. We have a whole bunch of ideas of our own – more than enough to keep us busy for an eternity. There are also legal reasons why we cannot accept unsolicited game ideas, so please do not send them.
YOUTUBE VIDEOS & STREAMING
We are fine with YouTube monetization using recorded video material from our games as long as the video is somehow related to the game(s) in question (e.g. review, preview, a Let’s Play, or something similar).
Streaming of our released games is also allowed (including Twitch and other services).
Using music from our games in connection with videos or streams related to our games is also allowed. However, using our games’ music separately on videos or streams not related to our games is not allowed, unless specific permission is requested (e.g. we need to see the video first or approve the stream concept beforehand).
For other kinds of video/music rights requests, contact us at: 
SUPPORT
You can email our support at:
We are also active on the Steam Community, so if you play our games on Steam, you can get in touch with us by posting there. The Steam Community is also a great place to find other people to discuss our games with or for finding company for online multiplayer.
- Boreal Blade Steam Community
- Has-Been Heroes Steam Community
- Nine Parchments Community
- Trine Steam Community
- Trine 2 Steam Community
- Trine 3 Steam Community
- Trine 4 Steam Community
- Shadwen Steam Community
- Shadowgrounds Steam Community
- Shadowgrounds: Survivor Steam Community
- Starbase Steam Community
Check out our FAQs here:
When contacting our Support, please first check our Privacy Policy. Remember include information about your computer set-up (such as operating system, graphics card model and processor) in your message together with as many details about the problem as possible. Remember also to mention which version of the game you are playing, for example where you purchased your game, i.e. through Steam, AppStore, PlayStation Store, etc.
STARBASE EARLY ACCESS SUPPORT
If you’ve run into issues with Starbase Early Access, check out the support documents below.
Technical Problems Troubleshooting FAQ in Starbase
Online Issues And Troubleshooting
If you can’t find an answer to your issue in these documents, check our contact details below based on what your issue is about.
F1 Feedback Tool – Send all game feedback and bug reports via the Feedback Tool, which you can access by pressing F1 at any time ingame. We cannot answer each report individually, but we do read every bug report and piece of feedback sent to us.
If the game is crashing, doesn’t launch, or some other issue prevents you from using the Feedback Tool, please contact our support via e-mail. Remember to provide as much information as possible, such as your system specifications, possible error messages, and screenshots of the issue. We try answer all inquiries within 1-2 working days, excluding weekends and holidays.
If you need to contact Starbase Community Managers, or if you have any questions or concerns about the Starbase community ingame or outside the game.
Please note that we are currently able to answer support inquiries in English and Finnish only.
