- General inquiries:
- Press (review codes etc):
- Business inquiries:
Please allow some time for replies. Also please note that due to the huge amount of outsourcing offers, we do not have time to reply to each and every one. If we need outsourcing we'll be in touch.
Please do not send us your game ideas (see Careers page for more details).
- Please check this page for our YouTube terms/policy.
Please send your video rights requests to:
SupportFor Steam users (if you play our games on Steam), the fastest way to get support might be posting on the Steam Forums. We are active on them and there are also many users who can help.
- Steam Forums for Trine series
- Steam Forums for Shadowgrounds series
Check out the FAQs:
- Trine 2 FAQ (Win/Mac)
- Trine 2 Linux FAQ (temporary)
- Humble Frozenbyte Bundle FAQ (Trine, SG, SG Survivor - Win/Mac/Linux
- Technical support email (also for general game-related questions):
When emailing support, please include information about your computer (such as operating system - Windows, Mac, or Linux - and the graphics card model) and as many details about the problem as you can.
Our local time is 11:45 AM on Monday. You may get a reply within a few hours and usually within 24 hours. Don't panic!NOTES
Email note: We are unable to reply to foxmail.com email addresses. We can read the emails but our replies do not go through. Please use our Community Forums or the Steam Forums (and perhaps send a link to the thread by email). This may apply to certain other email addresses as well, so if you do not hear a reply within 72 hours please create a forum thread.
Note: Current status
We are swamped with support requests at the moment due to the launch of Trine 2: Goblin Menace on Steam. Replies may take longer. Please check out Steam Forums if you're using Steam as that may help faster.
Note #2: Mountain Lion issue: Retina
Mac OS X Mountain Lion in combination with Retina Display may cause a graphics/resolution anomaly in Trine 2 or Trine. Try these first:
- Check any updates to OS X
- Non-ideal solution: Disable automatic graphics card switching in the energy saving preferences.
We have solved the issue and will be able to help if the above doesn't, so please get in touch and we'll see. For Trine 1 the solution will take longer.