June 16, 2011 by Susie | Category: 
-
In April of this year, Frozenbyte’s teamed up with the humblebundle.com guys and worked their butts off preparing the Humble Frozenbyte Bundle campaign. It was not easy for many reasons. First of all, there is a 10 hour time difference between Helsinki and California.
From what I heard, it was a bit challenging to arrange telephone (read: Skype) conferences… They also had to solve many technical difficulties and be prepared for customer service.
But the campaign was a success and the Frozenbyte team had great conversations with their customers and fans via the online chat application. Here are some of the most memorable comments and questions and some answers for them as well.
1. “What name you would give to our computer game company?”
Belgian kids asked our sales and marketing manager Mikael.
“J.D.T.F.B (Just Doing This For Beer)”, he suggested.
[The company actually exists nowadays.
You can find it here: http://jdtfb.webs.com/aboutus.htm .
Note Mikael's name on The People list!]
2. “Who’s your favourite pornstar?”
“?”
3. “What do you do at Frozenbyte?”
4. “What does a producer do?”
[Writer's note: We will tell you more about this later.]
5. “Would you go on a date with me?”
6. “How can I get a job at Frozenbyte?”
7. “Can I sleep on your couch this summer?”
“Unfortunately, I am not a member of the couchsurfers’ clan…”
8. “Why don’t you serve me faster?!”
9. “I just paid $0.01 for your games.”
“Thank you!”
10. “Humble Bundle is really cool, thanks!”
“You’re welcome.”
11. “How can I become a game developer?”
12. “How can I play these games?”
13. “Will you be my girlfriend?”
“I’m a man…”
14. “Do you have a vibrator?”
“???”
15. “Zomg halp mah computah is frozen!!”
16. “Zomg halp this bundle is too cool for mah computer!”
17. “Can I have a free code?”
“You can pay like $0.01… it’s not much, is it?”
18. “I love you! <3”
“We love you too! <3”
Scriptwriter Maija also served a Spanish customer and a Russian customer with help from Google Translate. She was pretty sure that they both got what they wanted. Possibly.
Frozenbyte wants to thank everyone who bought or were otherwise involved with the Humble Frozenbyte Bundle! Thank you guys, you are amazing!
-Susie
Haha, I wish I’d used that little chat thing now!
Comment by Jimi — June 16, 2011 @ 2:50 pm
You should not only thank “us” – you should thank you too.
Because:
– your games don’t just run only on Windows
– your games run natively on Linux
– you took part in a Humble Bundle
– you care about and support your customer
Nowadays big companies just throw out game after game. They open and close a gamedev-studio for each game and get it out when it’s still in beta. No bug-fixes, no patches, no updates afterwards.
I think Damnation and Ghostbusters were for example such games. I liked playing both games but they weren’t finished and other people also had problems with it. But there weren’t any place for support.
That’s why I love those Indy-Devs caring about their customers and also having a Linux port of their games
A big *THUMBS UP* and “Thank You” for you guys and girls ( sorry girls, but I don’t like the big feminism revolution because it turns us men far to down ^^). Keep the good work up.
Comment by Urfoex — June 16, 2011 @ 4:18 pm
Haha! I loved doing customer support for a previous humble bundle… it’s a rush trying to answer as many of those chats as possible… the first day is always too much to handle. Hope to hear more of these gems in the future!
Comment by Anton — June 16, 2011 @ 5:23 pm
Well – thank you for doing this. You’re great!
Comment by Noobos — June 16, 2011 @ 7:30 pm
I’m still loving you <3
I'm the man behind 16 and 18. Didn't think those weird moments would have left such traces.
(I also remember about a "bot" discussion… pretty funny)
Comment by EtienneG — June 17, 2011 @ 10:01 am
Jimi: You really should have!
Urfoex: Thanks again! Frozenbyte guys (and girls) appreciate your words. FB really wants to take care of its customers, so it is nice to hear that you liked the campaign.
Anton: Yeah, I heard that the customer support was, well, a little laborious thing to do.
But I guess it was absolutely worth it.
Noobos: You are welcome!
EtienneG: Haha, caught ya!
But to tell the truth, I think numbers 16 and 18 repeated pretty often.
Comment by Susie — June 17, 2011 @ 11:15 am
Interestingly enough, I’d never heard of Frozenbyte games (Or any of you all’s games) before the Frozenbyte Bundle. But after playing Trine and the Splot demo some, I’m already a fan.
Now to buy a better graphics card so I can play these games in Linux…
Just wondering: Did anybody else see the leaked YouTube video about the Bundle? Someone posted about it on the goofans forum a day before the Bundle was released, a post which I hid by Johannes’ request (You’re welcome).
Anyhow, keep up the great work guys (and girls). Looking forward to Trine 2 and Splot.
Comment by MOM4Evr — June 17, 2011 @ 1:01 pm
I’m pretty sure at least two of these questions were asked by me.
I found out what a producer does. I’m looking at you, Joel the [CENSORED] Maker!
Tel-Aviv, Israel. (not really from TA, but close enough)
Comment by Yair — June 17, 2011 @ 7:06 pm